If you like the idea of making a huge impact in a fast-growing company, drop us a note at jobs@outboundengine.com. We’re looking forward to hearing from you. Here are the top gigs in Austin.
Sales Operations Manager
We’re a fast growing SaaS startup recently voted one of the Best Places to Work in Austin, 2013 and we are looking for a rock star to create and lead our sales operations. You’ll be working directly with middle and executive management to create a more efficient and effective process to gather, manage and convert “data” into new customers. This is a critical company role that will be involved with many levels of the organization, and crucial to help us systematically scale our rapidly growing company. You’ll have to be insanely organized, detail-oriented, super nice, and excited to know you can make a very real difference every day!
Your job will include:
- Assist in administration of internal sales tools including Salesforce.com
- Assist in the development and execution of best practices around all sales related applications
- Working closely with executive team to improve sales velocity/efficiency and maximize rep productivity
- Sales Training and Onboarding
- Sales Forecasting
- Incentive Compensation
- Support Sales, Marketing, Finance, and Client Services throughout entire lead to close process
- Work with sales leadership team in the hiring and onboarding of all new sales team member
- Work with sales leadership team in the hiring and onboarding of all new sales team members
- Work with sales leadership group in the continual development and execution of an A+ sales training program
- Produce forecast reports and provide critical analysis of sales performance to sales managers/executives as needed
- Produce forecast reports and provide critical analysis of sales performance to sales managers/executives as needed
- Develop and maintain related Salesforce.com dashboards and performance reports
- Identify week-over-week variances and root causes of variances
- Introduce data quality procedures to assure accuracy of Salesforce.com data in order to accurately and easily report bookings, MRR, Set Up Fees, Upsell, Renewal and Churn
- Help drive efforts to streamline processes and create best practices associated with the timing and accuracy of forecasts
- Assist in creating and managing comp plans
- Document territory, industry and quota changes as needed
- Ensure all new and updated plans are updated in SFDC and submitted as needed
- Analyzing data to help identify trends/criterion that generate highest conversion rates
- Identifying prospecting sources and gathering prospect data
- Managing SFDC lead distribution
- Responsible for overall data hygiene for the sales organization
Ideal candidate must be self-motivated with the ability to adapt in the dynamic atmosphere of a startup organization with a rapidly expanding customer base and must possess strong organization and analytical skills.
2-5 years experience in a sales operations role.
- SaaS experience a plus.
- Extensive knowledge of Salesforce.com CRM required, Administration Certification a plus
- Advanced Excel Skills (Pivot Tables, VLookUp, SumIF, etc)
- Experience using web scraping tools such as Mozenda, IRobot, or others a plus
- General Knowledge of subscription based revenue models and deal structure
- Excellent communication and interpersonal skills
If you want to join us in our downtown office, please send your resume along with a cover letter to jobs@outboundengine.com.
Client Support Analyst
We’re a fast growing startup looking for some customer service rock stars to join our support team and help our clients connect with their customers! You’ll be responsible for providing fantastic customer service via phone, email and Zendesk for our email and social media marketing service. We’re a small group, so you’ll be expected to jump in and figure things out quickly. You’ll have to be insanely organized, detail-oriented, super nice, and excited to know you can make a very real difference every day in a rapidly-growing business!
Your job will include:
- Maintaining high client satisfaction answering incoming support calls and cases and assisting customers with product questions
- Guiding new clients through our email and social media marketing product
- Assisting clients with exporting contacts from various email platforms
- Creating documentation and keeping how-to articles up to date
Desired Skills & Experience
- Previous experience on a client support team or other customer service team
- Excellent communication skills — in both writing and speaking
- Great attitude and love helping others succeed
- Ability to multi-task and work under pressure independently without constant guidance
- Working knowledge of Excel
- Familiarity with the major social network sites
- Cool and calm demeanor when clients are neither cool nor calm
- Sense of humor
- Experience with Zendesk and Salesforce is a plus!
If you want to join us in our downtown office, please send your resume along with a cover letter to jobs@outboundengine.com explaining the following:
- Why do you want to work in customer support?
- Why is OutboundEngine is at the top of your list of companies to work for?
- What is the best customer experience you’ve had with any company?
We want to see how you write and explain things. Along with your cover letter, please answer the following customer questions as if you were providing customer support for OutboundEngine:
- How do I get my contacts out of QuickBooks?
- How do I upgrade my account to include the Facebook apps?
- Should I use your service and send out my own emails via Mailchimp?
Inside Sales Associate
In our first year we landed more than 500 customers and that was with one sales associate! Now we’re looking for competitive, high-energy sales associates to help us continue our rapid growth. As a Sales Associate, you’ll be selling our marketing tools to small businesses to help them better market their business through email marketing, social media, and online catalogs. Like most startups, OutboundEngine is a fast-paced environment that is always changing, but you’ll have a lot of fun, tons of support and the opportunity for huge growth both professionally and financially.
If the stars align and you like us as much as we like you—we will make a spot for you in our office at the corner of Sixth and Brazos in downtown Austin. Now, check out the details of the job below and get started by completing this application if you’re ready:
Your job will include:
- Making a ton of outbound calls to small businesses everyday
- Following up on warm leads from marketing campaigns
- Managing your daily call list and leads through the entire sales process
- Helping small businesses understand how our marketing services can help them make more money
What you’ll get in return:
- Guaranteed base with unlimited commission
- Insurance (medical, dental, and vision)
- Three weeks of paid vacation plus holidays
- Support team to help with every aspect of your job including closing tough accounts
- Plenty of leads
We like everyone, but we’ll like you more if you have these:
- Bachelor’s degree
- Success in other fast-paced environments
- 1-3 years of sales experience
- Self-motivated, positive attitude and a love for hard work
- Excellent communication skills and the drive to turn every conversation into a sale
- Experience using a CRM system to manage your leads and sales process (Salesforce, etc.)
- Knowledge of email marketing and social media
- A few people that you’ve worked with that will verify what you tell us