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Right now, many small business owners are worried about keeping in touch with their customers when they can't connect in person. It's more important than ever to use every resource you have to maintain and grow your book of business. Loyal customers are perhaps your...
In business, your reputation is everything. If your customers don't trust you, they won't return. They definitely won't recommend you to friends and family. One way to bolster your reputation is by taking advantage of various types of referrals—word-of-mouth, online...
According to 85% of small businesses, word of mouth referrals are the number one way they acquire new customers. That’s huge! Even better news: we know the secret to generate referral business: marketing automation. How did we come to this conclusion? We started with...
Growing your referral business isn’t always a comfortable or easy process. While you can play the build-it-and-they-will-come game, we all know that getting referral business requires active planning and execution. 85 percent of small businesses say word-of-mouth...
Something you've been dreading has happened: you received a bad online review. Whether it’s your Yelp page, Facebook Business page or Google business reviews page, the damage is done. And it’s public record. Worst of all, the review only tells one side of the story,...
We’ve mentioned before that 85 percent of small businesses say that word-of-mouth referrals are the No. 1 way new prospects find out about them, which is great for business. However, even when someone tells their friend about your business, the next thing they do is...
Establishing credibility and a positive online reputation for your business is helpful for converting prospects into customers. Online business reviews are the building blocks for establishing that credibility and positive reputation. BrightLocal’s 2016 Local Consumer...
Ever wonder how other people get business referrals via social media? It might seem like they just got lucky or you may wonder if they’re paying to get them. You’re probably interested in increasing your own social referrals, and that makes sense because people spend...
Online referrals are just like traditional word-of-mouth referrals, only better. For years, we’ve asked questions like these to our friends, family and coworkers: My car is in need of some major repairs. Do you have an auto mechanic you trust? Did you like your...
With a decade under her belt as a residential real estate agent, Cindy Welsh has tested strategies both traditional and innovative to find just the right mix to grow her own business. Known for her dedication and genuine concern for her clients, Cindy has built a...
Referrals aren’t easy to come by, and asking for online reviews for your auto repair shop adds a whole new layer of difficulty to the challenge. But when 88 percent of customers trust online reviews as much as personal recommendations, that’s a challenge worth...
Online reviews pack a powerful punch! Did you know that 88 percent of consumers trust online reviews as much as personal recommendations? Or that 72 percent will take action after reading a positive review? With the statistics piling up in favor of online reviews,...
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