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So what's the difference between customer retention and customer loyalty? Let's jump right into it. The difference between customer retention and customer loyalty is more than...

Here's a quick multiple choice question for you. Scenario: your dryer stops working. It still turns on, but it looks like the drum inside isn't spinning....

These days, personalization isn’t an option, it’s a marketing necessity. If your email content isn’t tailored to the wants, needs, and interests of your audience,...