Privacy Policy

What This Privacy Policy Covers

OutboundEngine is committed to protecting the privacy of your information. This Privacy Policy describes the information collected by OutboundEngine, Inc. (“OutboundEngine,” “we” or “us”) as well as our commercial customers (such as real estate brokers or insurance agents that use our marketing platform) (“Customers”). This Privacy Policy also describes how OutboundEngine and Customers use that information and our practices regarding such information.

 

This Privacy Policy applies to:

  • The OutboundEngine websites www.outboundengine.com and readychat.com (“OE Websites”);
  • Our proprietary SaaS marketing product (which includes email marketing, social media marketing, referral forms, review capture and syndication components) and our ReadyChat human-staffed live chat product (collectively, the “Services”); and
  • Any Customer website, including Customer Profile Pages, hosted by us or our third party hosting provider in connection with the Services (“Customer Websites”).

 

This Privacy Policy does not apply to:

  • Information we collect offline or by any other means (such as through other websites or services we may offer);
  • Information collected by Customer through other means, including through Customer’s primary website and other web properties that are not hosted by or on behalf of OutboundEngine; and
  • Information collected by our affiliates or any other third parties, which may have their own privacy policies.

 

Consent

Please read this Privacy Policy carefully and save it. By using the OE Websites, the Services or any Customer Websites, you consent to the practices prescribed in this Privacy Policy.

 

Information Collection

  • Personal Information. When we refer to “Personal Information” in this Privacy Policy, we mean any information by which you may be personally identified or contacted, whether online or offline. When you use the Services, OE Websites or any Customer Website, or if you are referred to OutboundEngine or any Customer, OutboundEngine and its Customers may collect the following types of Personal Information: your name, physical address, email address, telephone number and birthdate. OutboundEngine will also collect your credit card information if you sign up to use any Services; provided that such credit card information will be processed by our third-party payment processor (currently Zuora) and OutboundEngine will not have access to this credit card information once it has been transmitted to the third-party payment processor. It is always your choice whether or not to provide Personal Information. If you choose not to provide requested Personal Information, you may not be able to participate in certain activities or use certain features of the Services.
  • Technical Information. We may collect and use technical data and related information, such as information about your device, system and application software and other data related to your interactions with the Services, OE Websites or Customer Websites (“Technical Information”). OutboundEngine may collect this Technical Information, by setting and accessing OutboundEngine cookies on your computer. OutboundEngine reserves the right to use web beacons to access OutboundEngine cookies inside and outside our network of web sites and in connection with OutboundEngine products and services. As is the case with most standard web site servers, we use log files. The Technical Information we collect may include your internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, number of clicks and product usage data. OutboundEngine does not consider this information to be Personal Information. OutboundEngine owns all Technical Information and may use it for any lawful purpose that it deems appropriate. Without limiting the generality of the foregoing, we may use this Information to: provide you with our services and customer support; remember information so you will not have to re-enter it during a subsequent visit; help you efficiently access your information after you sign in; provide, improve, test, update and monitor the OE Websites or the Services; or diagnose or fix technology problems.
  • Social Information. We may also collect information about you from various third party services (e.g. LinkedIn, Facebook, Twitter, Instagram and others) through their applicable APIs or otherwise (“Social Information”).

 

Information Collection and Use

Except as described in this Privacy Policy or in our Terms of Service, Personal Information, Technical Information and Social Information (collectively, “Information”) that you provide or that we collect will be kept confidential and used to support your relationship with OutboundEngine.

We may use your Information, including your Personal Information, as follows:

  • To provide you with products or services that you request or in which you express interest;
  • For billing purposes.
  • To enable you to participate in interactive features of the Services (such as communications with other users).
  • To provide software updates, product support, product enhancements and other services to you related to the Services, the OE Websites and the Customer Websites.
  • To improve, market or promote OutboundEngine’s products and services (including the Services).
  • To contact you, including about the Services or your account.
  • To customize the advertising and content you see.
  • To alert you to product upgrades, special offers, updated information and other new products and services offered by OutboundEngine, its Customers or its third party partners.
  • To respond to comments, questions or requests for customer service.
  • To display advertisements, including advertisements from third parties.
  • For any other purpose we may describe when you provide the Information.

 

OutboundEngine uses credit card information solely to collect payment for the Services.

Information You Voluntarily Disclose

Certain features of the Services, OE Websites or Customer Websites are designed to display Information that you choose to provide to OutboundEngine, Customers or other users (including without limitation when you use the ReadyChat product or when you call for service or support and such calls are recorded). Please keep in mind that whenever you voluntarily disclose Information through the Services, OE Websites or Customer Websites, that Information can be seen and used by others.

Information Sharing and Disclosure

Except as described in this Privacy Policy, OutboundEngine does not share, rent or sell your Personal Information with third parties.

OutboundEngine or its Customers or their respective agents, vendors or contractors may disclose Information, including your Personal Information, to third parties in the following circumstances:

  • To agents, vendors or contractors that OutboundEngine uses to support the internal operations of our business including the Services, the OE Websites or the Customer Websites, and who are required to keep the Information confidential and use it only for the purposes for which it is disclosed it to them. This includes our third-party payment processor who processes transactions on our behalf.
  • If required to do so by law, comply with legal process or to comply with a governmental or regulatory request;
  • To protect and defend the rights or property of OutboundEngine, its Customers or their respective agents or contractors;
  • To enforce our Terms of Service or other OutboundEngine agreements;
  • To act in urgent circumstances to protect the personal safety of users of the Services, OE Websites, Customer Websites or the public; and
  • As part of a transaction or potential transaction where OutboundEngine merges with another organization, files for bankruptcy, or sells its assets or capital stock.

 

In addition, Customers may share certain Information they collect from Customer Websites (including Personal Information) with OutboundEngine.

 

Do Not Track

We do not respond to Do Not Track (DNT) signals and handle all user information consistent with our Terms of Service, and this Privacy Policy.

 

Other Websites and Services

The Services, OE Websites or Customer Websites may contain links to or associations with other websites or services that we do not own or operate (e.g. LinkedIn). We are not responsible for the practices employed by any websites or services linked to or from the Services, OE Websites or Customer Websites, including the information or content contained within them. Your browsing and interaction on any other website or service are subject to the applicable third party’s rules and policies, not ours. If you are using a third-party website or service, you do so at your own risk.

 

Communications

OutboundEngine sends all new Customers a welcoming email to verify passwords and usernames. Customers will occasionally receive information on products, services, special offers, and a newsletter. Each email will include the option to unsubscribe to the email list so that you will not receive these types of communications.

From time to time it may be necessary to send out a strictly service related announcement (e.g. if our Services are temporarily suspended for maintenance we might send users an email). Generally, users may not opt-out of these communications, however, these communications are not promotional in nature.

 

Confidentiality and Security

We maintain physical, electronic, and procedural safeguards designed to protect the Information. These safeguards include storing your Information on our secure servers behind firewalls. Despite the actions and precautions we take, no data transmissions over the Internet can be guaranteed to be 100% secure. Consequently, we cannot ensure or warrant the security of the Information and you acknowledge and agree that you transmit it to us at your own risk. We maintain an incident response plans to respond to any security incidents. We will provide legally required disclosures to our users in the event of an incident affecting users’ Personal Information, and to the extent permitted by law, you agree to accept such notice by email.

 

OutboundEngine’s Relationship with Customer

OutboundEngine and Customer are parties to a contract, under which Customer agreed, among other things, to abide by this Privacy Policy. OutboundEngine is not liable for any acts or omissions of Customer or its employees, agents, or affiliates, including any collection, use and sharing of Information by Customer in violation of this Privacy Policy. If Customer’s actions are not in accordance with this Privacy Policy, we encourage you to contact OutboundEngine immediately. OutboundEngine and Customer are independent contractors. No Customer has any authority to assume any obligation on behalf of OutboundEngine.

 

International Transfers

The Services, OE Websites and Customer Websites are generally intended for United States residents. If you are not a United States resident, please be aware that you are transferring Personal Information to the United States where the laws governing data collection and use may differ from those in your home jurisdiction. By providing Personal Information to OutboundEngine or to any Customer, you consent to the transfer of such Information to the United States and the use of it in accordance with this Privacy Policy.

 

Changes to this Privacy Policy

OutboundEngine may update this policy. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your OutboundEngine account or by placing a prominent notice on the OE Websites.

 

Your Ability to Edit Your Account Information and Preferences

You can modify certain of your Information within the Services themselves. In addition, you may request to modify certain Information associated with your OutboundEngine account by sending an e-mail to support@outboundengine.com, however, we cannot guarantee that all such requests will be accommodated. OutboundEngine reserves the right to keep transaction related information for record keeping purposes.

 

Questions and Suggestions

If you have any questions regarding this Privacy Policy, or any of our product or services, please send an email to support@outboundengine.com or contact us at:

OutboundEngine,Inc.
Customer Success – Privacy Policy Issues
98 San Jacinto Boulevard, Suite 1300
Austin, TX 78701