In providing our Service, we collect information on behalf of our Customers, which could include personal information of our Customers’ existing and potential clients, contacts and end users (all of which we call “Customer Data”). We collect Customer Data in a variety of ways, including:
We may combine this Customer Data with personal information we receive from third party sources, such as data services, address look-ups, promotional partners and other third-party partners, as part of our Services offered to our Customers.
We collect and process Customer Data solely on behalf of our Customers, and in accordance with our agreements with the Customers in order to provide our Services. We do not use or disclose Customer Data except as authorized and required by our Customers and as provided for in our agreements with our Customers.
We, and our third party partners, automatically collect certain types of usage information when you visit our Sites, read our emails, or otherwise engage with us on our websites or our Customers’ sites and services. We typically collect this information through a variety of tracking technologies, including cookies, locally stored objects (LSOs) such as HTML5, web beacons, file information and similar technology (collectively, “tracking technologies”).
We, and our third party partners, use tracking technologies to automatically collect usage and device information, such as:
If you would prefer not to accept cookies, most browsers will allow you to: (i) change your browser settings to notify you when you receive a cookie, which lets you choose whether or not to accept it; (ii) disable existing cookies; or (iii) set your browser to automatically reject cookies; however, doing so may negatively impact your experience using the Services, as some features and services may not work properly. Deleting or blocking cookies does not delete Local Storage Objects (LSOs) or similar technologies that do not rely on cookies. You may also set your email options to prevent the automatic downloading of images that may contain technologies that would allow us to know whether you have accessed our email and performed certain functions with it. Although we do our best to honor the privacy preferences of our users, we are unable to respond to Do Not Track signals set by your browser at this time.
We may use your information, including your personal data, as follows:
OutboundEngine may share your personal information in the instances described below. For further information on your choices regarding your information, see the “Control Over Your Information” section below.
We may share personal information that we collect with:
We may also share information with others in an aggregated or otherwise anonymized form that does not reasonably identify you directly as an individual.
Modifying Your Account. If you have an OutboundEngine account, you may be able to modify your information within the Services and the App themselves. In addition, you may request to modify certain information associated with your OutboundEngine account where it is incorrect or incomplete at any time by contacting OutboundEngine and describing the change you would like to make, however, we cannot guarantee that all such requests will be accommodated.
Email Communications. From time to time, we may send you emails regarding updates to our Service, products or services, notices about our organization, or information about products/services we offer (or promotional offers from third parties) that we think may be of interest to you, including emails on behalf of one of our customers.
If you wish to unsubscribe from such emails, simply click the “unsubscribe link” provided at the bottom of the email communication. Note that you cannot unsubscribe from certain services-related email communications (e.g., account verification, confirmations of transactions, technical or legal notices).
When you unsubscribe from an email sent by OutboundEngine on behalf of a Customer, we will no longer send you email communications on behalf of our Customers. Please note that this unsubscribe does not apply to any email communications that may be sent to you directly by a Customer in accordance with that Customer’s applicable policies and agreements. Please contact the Customer if you have questions about the Customer’s practices or if you would like to unsubscribe from all email communications that may be sent to you by the Customer.
SMS/Text Messages and calls. Depending on the features and functionality of the Services used by a Customer, a Customer may be able to communicate with you through the Services by phone or SMS/Text. OutboundEngine does not send nor control these calls or SMS/text messages sent by Customers through our Service. If you do not wish to receive SMS/Text messages, please reply “STOP” to any message a Customer sent to you through the OutboundEngine Service and OutboundEngine will endeavor to prevent its Customers from sending you any further SMS/texts through the Service. Please contact the Customer directly to request to opt-out from all future communications from that Customer.
We may share, or we may permit third-party online advertising networks, social media companies and other third-party services, to collect information about your use of our Sites and Services over time so that they may play or display ads that may be relevant to your interests on our Sites as well as on other websites or apps, or on other devices you may use. Typically, though not always, the information we share is provided through cookies or similar tracking technologies, which recognize the device you are using and collect information, including hashed data, click stream information, browser type, time and date you visited the site, and other information. This information is used to display targeted ads on or through our Sites or on other websites, apps or services. We or the online advertising networks use this information to make the advertisements you see online more relevant to your interests. We may also display targeted advertising to you through social media platforms, such as Facebook, Twitter, Google+ and others. These companies have interest-based advertising programs that allow us to direct advertisements to users who have shown interest in our Service or our Customers’ services while those users are on the social media platform, or to groups of other users who share similar traits, such as likely commercial interests and demographics. These advertisements are governed by the privacy policies of those social media companies that provide them.
As noted above, depending on your browser or mobile device, you may be able to manage cookies and other tracking technologies through the settings on your browser or mobile device. You may also be able to limit interest-based advertising through the settings on your mobile device by selecting “limit ad tracking” (iOS) or “opt-out of interest based ads” (Android). To learn more about interest-based advertising and how you may be able to opt-out of some of this advertising, you may wish to visit the Network Advertising Initiative’s online resources, at http://www.networkadvertising.org/choices, and/or the DAA’s resources at www.aboutads.info/choices, and you may also adjust your ad preferences through your Facebook settings. You may also be able to opt-out of some – but not all – interest-based ads served by mobile ad networks by visiting http://youradchoices.com/appchoices and downloading the mobile AppChoices app.
Google Analytics and Advertising. We may also utilize certain forms of display advertising and other advanced features through Google Analytics, such as Remarketing with Google Analytics, Google Display Network Impression Reporting, and Google Analytics Demographics and Interest Reporting. These features enable us to use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick advertising cookie) or other third-party cookies together to inform, optimize, and display ads based on your past visits to the Sites. You may control your advertising preferences or opt-out of certain Google advertising products by visiting the Google Ads Preferences Manager, currently available at https://google.com/ads/preferences, or by visiting NAI’s online resources at http://www.networkadvertising.org/choices.
We may retain information we collect until we no longer need the information to fulfill our legitimate business purposes, or for a period of time specifically required or allowed by applicable laws, rules or regulations. We may, though we have no obligation to, retain Customer Data beyond the term of the Customer agreement unless we receive a deletion request from a Customer.
If you no longer want us to maintain or use your information, you can send an e-mail to firstname.lastname@example.org. Please note that even after we delete your personal data, we may retain some information as necessary to fulfill our legitimate business interests, such as fraud detection and prevention, and to comply with our legal obligations. For example, OutboundEngine reserves the right to keep transaction related information for record keeping purposes.
Please note that OutboundEngine may not be able to modify or delete Customer Data in certain circumstances, except at the request of our Customer. Please contact the Customer directly if you have questions about how a Customer may use your personal information.
The Services, OE Websites, the App or Customer Websites may contain links to or associations with other websites or services that we do not own or operate (e.g. LinkedIn). We are not responsible for the practices employed by any websites or services linked to or from the Services, OE Websites, the App or Customer Websites, including the information or content contained within them. Your browsing and interaction on any other website or service are subject to the applicable third party’s rules and policies, not ours. If you are using a third-party website or service, you do so at your own risk.
We maintain commercially reasonable physical, electronic, and procedural safeguards designed to protect the information. These safeguards include storing your information on our secure servers behind firewalls. Despite the actions and precautions we take, no data transmissions over the Internet can be guaranteed to be 100% secure. Consequently, we cannot ensure or warrant the security of the information and you acknowledge and agree that you transmit it to us at your own risk. In the event that any information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and, where appropriate, notify those individuals whose personal information may have been compromised and take other steps, in accordance with any applicable laws and regulations.
Each Customer will remain responsible for the privacy and security of the Customer Data that it collects and processes and for compliance with applicable data protection laws that may apply to its collection, processing and disclosure of Customer Data through the Services.
The Services, OE Websites, the App and Customer Websites are generally intended for United States residents. We store data on servers in the U.S. or any other country in which OutboundEngine or its affiliates, subsidiaries, agents or contractors maintain facilities.
The Services, OE Websites, the App and Customer Websites are not intended for children under the age of 13. We do not knowingly solicit or collect information from children under 13. If we learn that any personal information has been collected inadvertently from a child under 13, we will delete the information as soon as possible. If you believe that we may have collected information from a child under the age of 13, please contact us at email@example.com.
California Civil Code Section § 1798.83 permits visitors that are California residents to request certain information regarding our disclosure of personal data to third parties for their direct marketing purposes. To make such a request, please contact us at firstname.lastname@example.org.
98 San Jacinto Boulevard, Suite 1300
Austin, TX 78701