Meet the OutboundEngine Team | OutboundEngine

Management Team

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Marc Pickren

CEO

Having been both a bootstrapped entrepreneur and a leader in large organizations, Marc is in a unique position to drive OutboundEngine’s growth while serving as a champion for small business owners. Previously, he was Senior Vice President at Mr. Cooper (formerly Nationstar), where he served on the leadership team that generated over $1 billion in revenue and $220 million in earnings annually by bringing innovative credit products to over 3 million homeowners. A 20-year veteran of leading companies through sweeping digital change and customer-focused product evolution, Marc has also held senior leadership positions at Monster.com and J. Walter Thompson among others. When he’s not advocating on behalf of American small businesses, you can find Marc on the tennis court or spending time with his wife and kids.

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John Eckman

Chief Financial Officer

John leads everything financial for OutboundEngine. Previously, he was the CFO of Packet Design, where he was a key member of an ownership group that acquired the company and transformed it into a leading provider of software-defined networking analytics solutions before its sale to Ciena Corp. John spent more than 15 years in the private equity industry with Lone Rock Technology Group, The Carlyle Group, and Liberty Partners. He also started and led a medical devices company, where he saw first-hand the challenges of navigating the complex world of digital marketing as a small company with a limited budget. He holds an MBA from the Wharton School of Business, where he was designated a Palmer Scholar, and a BA in Economics from Davidson College, where he was a Phi Beta Kappa scholar. John played soccer in college and continues to spend most of his free time on the soccer fields as he follows his three children’s budding soccer careers.

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Deepak Surana

SVP of Product

Deepak sets the vision for how our software delivers value for business owners. Most recently, he was Chief Product Officer at Click Security, where he led product and engineering efforts through its acquisition in 2016. He also held senior product management roles at Blackboard, myEdu and Hoover’s, and started his career as a consultant with Accenture. He holds an MBA from the University of Texas and a BS in Engineering from Cornell University. In his spare time, you can find him playing tennis, running around Town lake, and visiting his neighborhood taco truck.

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Josh Thomas

Director of Marketing

Josh leads all aspects of marketing for OutboundEngine, helping customers to understand the power of digital marketing and how it can empower their business. He has also held leadership roles within marketing agency Bulldog Solutions and IT managed service provider GCS Technologies, helping executives and senior marketing leaders of enterprise and local businesses predictably grow. He holds a Bachelor of Arts from the University of Texas. In his spare time, you can find him exploring the city of Austin with his wife and two children.

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Logan Creque

VP Sales

Logan drives execution of everything sales at OutboundEngine. Most recently he served as the VP of Sales at commercial real estate CRM startup, Rethink CRM, although his previous 5 years were spent building the OutboundEngine sales organization at every level. Logan holds a BA in Finance from Virginia Polytechnic Institute and State University [Virginia Tech]. In the small amount of time he spends away from enabling his team to help small business owners, you can find him sharpening his skill at Mario Kart 64, home brewing craft beer, and continuing the hunt for the greatest restaurant in Austin, Texas.

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Brandon Koletsky

Head of Operations

Brandon heads all aspects of operations for OutboundEngine. Starting his career as a database administrator at Hewlett Packard, he quickly transitioned to program management where he found his passion for driving efficiency and solving problems. Having managed projects spanning the separation of HP, to starting his own sticker and printing business in college, he is eager to see OutboundEngine continue to grow. Brandon holds a degree in Management Information Systems from San Diego State University where he was a member of the Aztec football team as a long snapper. When not at work, you can most likely find him training for his next triathlon or spending time with his friends and family exploring Austin.

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Jimmy Miller

Director, Training & Development

Jimmy equips our team to do their jobs well and ensures that everyone is growing professionally and personally. Prior to OutboundEngine, he led operations and fulfillment for Esperos, an Austin retail startup. Before joining the startup scene, he honed his public speaking and interpersonal talents as a pastor at Christ Fellowship Church in McKinney, TX, and learned how to be creative on-demand as a weekend programming Producer for KTCK The Ticket in Dallas. He holds a Masters in Church History from Gordon-Conwell Theological Seminary and a BS in Radio-Television-Film from the University of Texas. Unless you have an hour to spare, don’t ask him about 17th Century North America, Arrested Development, or the 2005-06 Texas Longhorns Football Team.

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Madeline Wareing

Head of Customer Success

Madeline helps make sure our customers have a best in class experience from the moment they sign up. She started her career as a Customer Success Representative at OutboundEngine so she has spent hours talking to our customers about their priorities, challenges, and goals. Before her current role, she managed the Onboarding and Marketing Strategist teams. Madeline holds a BA from Washington University in St. Louis and in her spare time can be found checking out local breweries and hiking the Greenbelt with her dog, Burger.

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Ashish Choudhary

Head of Data Science

Ashish leads all aspects of data-science and analytics at OutboundEngine. His particular focus is customer acquisition, customer retention, and data-aware business strategy. Prior to his current position, he was a senior scientist at Asuragen Inc, where he applied computer science to solve problems in the area of Cancer and Autism. He has a PhD in Electrical Engineering from Texas A&M University and has over 20 publications and patents. In his spare time, he likes to play with his son and taking him on hikes around the house.

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Quinn Bott

Sr. Manager of Customer Onboarding & Engagement

Quinn leads the OutboundEngine Onboarding and Engagement teams towards their goals of educating, inspiring, and onboarding customers while seeing them through the first 90 days of the partnership. Since graduating from the University of Kansas with a BS in Business Information Systems Quinn has honed his communication, customer success, and leadership skills over seven years in the wide world of Austin tech startups. Quinn loves spending quality time (and playing silly games) with his wife and kids.

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Nicole DeDilectis

Sr. Manager of Customer Success

Nicole leads our local and remote Customer Support teams. She started at OutboundEngine in 2015 as a Customer Success Representative where she recognized her passion for helping small business owners. She quickly moved into leadership and continues to preach her passion through hands-on coaching and mentorship. Nicole has been incredibly successful in creating and streamlining processes that have significantly improved the customer experience. Before OutboundEngine, Nicole worked on Wall Street as an Operations Analyst. She realized she was ready for a career and lifestyle change after a backpacking trip through Europe in 2014 and decided to move to Austin on a whim. Her love for live music, food, the outdoors and her dog Rio has made Austin the perfect place to call home.

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Meg White

Sr. Manager of People

Meg joined the start up world in 2011 after graduating with a BBA in Accounting from Texas State. She started out as an office manager and quickly grew her career in human resources. She has spent the last 8 years creating amazing cultures for companies ranging from 25-500 people and prides herself on being a go-to person in her personal and professional life. In her spare time, she enjoys live music, making jewelry and spending time with friends and family. 

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Zach Kleinsmith

Sr. Manager of Customer Solutions

As the head of the Solutions Team at OutboundEngine, Zach ensures that all customer issues are handled with care and professionalism. He started his OutboundEngine journey in 2014 on the sales team, then transitioned to Customer Success, where he honed his skills as a member of the Retention Team. He then went on to become a Support Team Lead before transitioning to Manager. Zach works alongside his team, exploring every customer’s unique situation to problem-solve. He also finds great passion for brainstorming with other department heads to look for ways to continually improve the product and service. When he’s not in the office, Zach is usually spending as much quality time as possible with his wife and young son. He also enjoys bouldering, seeing theatre, and drinking as much cold brew coffee as he can. Zach earned his BFA from Otterbein University in 2006.